Terms of Use.

The CompetitivIA website, Isidore AI platform, and related services are operated by:

In these Terms and Conditions of Use, "CompetitivIA," "we," "our," and "us" refer to COMPETITIVIA, SL.

These Terms and Conditions of Use, referred to as the "Terms," govern access to and use of:

• the CompetitivIA website;
• the Isidore AI platform;
• voice and communication-analysis features;
• assessments, reports, recommendations, and generated assets;
• demonstrations, programmes, and other CompetitivIA services.

By accessing the services, creating an account, placing an order, or using a feature, you acknowledge that you have read and accepted these Terms and our Privacy Policy.

If you use the services on behalf of a company or organisation, you represent that you have authority to accept these Terms on its behalf.

If you do not accept these Terms, you must not use the services.

You must be at least 18 years old and have the legal capacity required to use CompetitivIA's executive services.

Any educational services offered to minors are governed by specific terms and, where required, the authorisation of a parent or legal representative.

You agree to provide accurate, complete, and current information.

CompetitivIA develops artificial intelligence solutions for executive communication, learning, and strategic growth.

Isidore AI may allow users to:

• submit or record voice content;
• provide text, a pitch, or professional context;
• obtain a transcript;
• analyse communication signals;
• receive scores, observations, and recommendations;
• generate or improve a communication asset;
• prepare for a presentation, negotiation, or other decision-related situation.

Available features depend on the offer, licence, territory, and service version used.

CompetitivIA may develop the services to improve their quality, security, or relevance. We will provide appropriate notice of any material change affecting an active paid offer.

Some features require an account.

You are responsible for:

• the accuracy of the information provided;
• maintaining the confidentiality of your credentials;
• activity conducted through your account;
• securing the devices used to access the service.

You must not share credentials with an unauthorised person or allow multiple users to use an individual account.

You must promptly notify us of suspected unauthorised use.

CompetitivIA may temporarily suspend access where reasonably necessary to protect the user, the platform, or third parties.

Prices, currencies, applicable taxes, included features, and payment terms are those displayed when an order is placed or stated in an accepted commercial proposal.

An offer may take the form of:

• a one-time payment for a defined asset or service;
• a subscription;
• an enterprise licence;
• a customised service;
• a pilot or trial access.

An order becomes final following payment confirmation or express acceptance of a commercial proposal, subject to any mandatory legal rights.

Users agree to provide accurate billing information and pay amounts due by the agreed deadlines.

Payments may be processed by an external provider. CompetitivIA does not directly retain complete payment-card information.

Unless otherwise stated, prices shown to professional clients exclude applicable taxes. Taxes are added or disclosed as required by law.

Where an offer is provided as a subscription, its duration, billing frequency, and renewal terms are disclosed before purchase.

Where renewal is automatic, this will be clearly disclosed. The subscription may be cancelled using the method stated in the user account, commercial proposal, or order form.

Cancellation prevents future renewals but does not automatically produce a refund for a period already billed, except where required by law or expressly agreed otherwise.

An offer purchased through a one-time payment is not a subscription and does not renew automatically.

Applicable cancellation and refund conditions are disclosed at the time of purchase or in the commercial proposal.

Except where mandatory law provides otherwise, amounts paid for the following are non-refundable:

• a digital asset already delivered;
• an analysis already completed;
• a customised service already started;
• a subscription period that has already begun.

Offers concluded with professional clients do not automatically benefit from rights granted to consumers.

Where a user acts as a consumer and is legally entitled to withdraw, that right may be exercised under the conditions and within the period established by applicable law.

Where a user requests the immediate performance of a service or immediate supply of digital content, the user may be asked to expressly consent to the start of performance and acknowledge the potential consequences for the right of withdrawal.

Nothing in these Terms limits a mandatory consumer right that cannot legally be waived.

Isidore AI uses automated systems and artificial intelligence technologies to analyse submitted content and generate transcripts, scores, observations, recommendations, and proposals.

These outputs:

• are provided for informational and preparatory purposes;
• may contain errors, omissions, or incomplete interpretations;
• do not guarantee commercial, financial, or professional results;
• do not replace the user's judgment and responsibility;
• do not constitute legal, medical, financial, or regulatory advice.

Users must assess the relevance, accuracy, and suitability of any output before using it or communicating it to a third party.

CompetitivIA does not make decisions based solely on these analyses that produce legal or similarly significant effects for an individual.

You retain the rights you hold in the texts, recordings, documents, presentations, and other content submitted to the services.

You grant CompetitivIA a limited, non-exclusive permission, valid for the period necessary to host, process, transcribe, and analyse the content in order to:

• provide the requested service;
• generate the expected results;
• maintain platform security and operation;
• comply with legal obligations.

You represent that you have all rights and permissions required to submit the content.

You must not submit:

• content that infringes third-party rights;
• recordings made without required permission;
• unlawfully obtained information;
• confidential information that you are not authorised to disclose;
• unlawful, fraudulent, discriminatory, or malicious content.

Where submitted content contains another person's personal data, you are responsible for having a valid legal basis and providing any required information to that person.

Subject to full payment, CompetitivIA grants users the right to use reports, recommendations, texts, and assets specifically generated for them for legitimate personal or professional purposes.

To the extent permitted by law and subject to third-party rights, users may use, adapt, and reproduce items delivered specifically under their offer.

However:

• AI-generated outputs may not be unique;
• similar outputs may be generated for other users;
• CompetitivIA does not guarantee that an output is eligible for intellectual-property protection;
• no rights in CompetitivIA's platform, models, methods, interfaces, or technology are transferred.

CompetitivIA and its licensors retain all rights in:

• the CompetitivIA brand;
• Isidore AI and its identity;
• software, algorithms, and models;
• interfaces and visual creations;
• analysis methods and scoring systems;
• databases, taxonomies, and architectures;
• content, templates, and resources made available through the services;
• technical improvements and developments.

No rights are granted beyond the limited right to use the services under these Terms.

You must not copy, resell, distribute, disassemble, reproduce, or otherwise exploit these elements without prior written authorisation.

You must not use the services to:

• violate a law or third-party right;
• impersonate another person;
• record a person without permission where permission is required;
• create or distribute fraudulent, misleading, or defamatory content;
• harass, discriminate against, or harm another person;
• bypass security measures or usage limits;
• introduce malware or an excessive technical load;
• access an account, system, or data without authorisation;
• scrape data or automate access without permission;
• reverse-engineer the platform;
• train or develop a competing product using our services, methods, or proprietary outputs;
• resell or make the services available to third parties without written agreement;
• present an AI-generated output as certified human expertise when it is not.

Personal data is processed in accordance with our Privacy Policy.

CompetitivIA implements reasonable measures to protect submitted content and restrict access to people and providers who require it to deliver the service.

Users acknowledge that no information system can guarantee absolute security. Information submitted should not exceed what is necessary for the requested analysis.

Enhanced confidentiality obligations for professional clients may be set out in a separate contract, non-disclosure agreement, or data-processing agreement.

CompetitivIA aims to keep the services accessible and functional but does not guarantee uninterrupted or permanent availability.

Access may be temporarily interrupted due to:

• maintenance;
• updates;
• security incidents;
• provider failures;
• force majeure;
• measures required to protect the platform.

CompetitivIA may modify, improve, replace, or withdraw a feature. We will take reasonable steps to notify affected users where a change materially affects an active paid offer.

Some services rely on third-party technologies, platforms, or providers, including hosting, payments, transcription, communication, and artificial intelligence providers.

The use of certain third-party services may be governed by their own terms. CompetitivIA is not responsible for independent third-party services or external content it does not control.

CompetitivIA may suspend or terminate an account where:

• the user violates these Terms;
• an amount remains unpaid;
• use creates a security risk;
• fraudulent or unlawful activity is suspected;
• suspension is required by a competent authority;
• continued service would expose CompetitivIA or a third party to serious risk.

Where circumstances permit, we will notify the user and provide a reasonable opportunity to correct the issue.

Following termination, the user must stop using the relevant features. Provisions concerning intellectual property, liability, outstanding payments, and dispute resolution will continue to apply.

CompetitivIA provides the services with reasonable skill, care, and security.

Subject to mandatory legal warranties, we do not guarantee:

• uninterrupted or error-free operation;
• perfect accuracy of every transcript or analysis;
• suitability of every recommendation for every situation;
• that use will produce a sale, investment, agreement, decision, or specific result;
• that generated outputs will be unique.

Nothing in these Terms excludes a warranty that cannot legally be excluded.

Each user remains responsible for:

• their decisions;
• their communications;
• their use of outputs;
• the content they submit;
• the consequences of communicating an asset to a third party.

To the fullest extent permitted by law, CompetitivIA will not be liable for indirect losses, lost opportunities, lost revenue, lost data, reputational damage, or decisions made solely on the basis of a service output.

For professional clients, except in cases of gross negligence, wilful misconduct, bodily injury, or contrary mandatory law, CompetitivIA's total liability connected with an offer is limited to the amount actually paid by the client for that offer during the twelve months preceding the event giving rise to the claim.

This limitation does not apply where prohibited by mandatory law, including applicable consumer-protection law.

To the extent permitted by law, a professional user agrees to indemnify CompetitivIA against a third-party claim arising from:

• content submitted without the required rights or permission;
• unlawful use of the services;
• a material breach of these Terms;
• an infringement of third-party rights attributable to the user.

This provision does not apply to the extent that the claim results directly from CompetitivIA's fault.

CompetitivIA will not be liable for a delay or failure caused by an event reasonably beyond its control, including natural disasters, major network disruption, widespread cyberattacks, public-authority decisions, conflicts, epidemics, or exceptional failures of essential infrastructure.

CompetitivIA may update these Terms to reflect:

• regulatory developments;
• service changes;
• security requirements;
• technical or commercial developments.

The revision date appears at the top of this document.

Where a change materially affects the rights of a user with an active paid offer, we will provide appropriate notice before the change takes effect.

These Terms are governed by the laws of the Principality of Andorra.

Any dispute will first be submitted to an attempt at amicable resolution. You may contact us at [email protected] and describe the issue encountered.

If the dispute cannot be resolved amicably, the competent courts of the Principality of Andorra will have jurisdiction, subject to mandatory consumer-protection rules or contrary provisions in a separate professional agreement.

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

CompetitivIA's failure to immediately exercise a right does not waive that right.

Users may not transfer their rights or obligations without CompetitivIA's prior written consent.

CompetitivIA may transfer these Terms as part of a restructuring, merger, acquisition, or sale of business, subject to applicable law.

If these Terms conflict with an accepted commercial proposal or signed agreement, the specifically negotiated document prevails for the matters it covers.